Buch, Englisch, 144 Seiten, Format (B × H): 155 mm x 227 mm, Gewicht: 204 g
Case Studies in Leadership and Improvement
Buch, Englisch, 144 Seiten, Format (B × H): 155 mm x 227 mm, Gewicht: 204 g
ISBN: 978-1-56327-366-7
Verlag: Taylor & Francis
To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.
Highlights include: - Practical, in-depth description of lean office implementations, most of which have not been described in other publications.
- Responds to reader desire for real-world lean office information.
- Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
Zielgruppe
Professional and Professional Practice & Development
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Foreword
Introduction
Section I: Leadership, Organization, and Training
Chapter One
HUI Expands Self-Directed Teaming to the Office
Chapter Two
Steelcase: Learning How to Implement Customer-Focused,
Enterprise-Wide Lean
Section II: Improving Processes
Chapter Three
Lean Goes Beyond the Production Floor
Chapter Four
Lean Office Events — Priceless Knowledge, Team Solutions
Chapter Five
Lean Success in an Administrative Environment
Chapter Six
Lean Office: Mapping Your Way to Change
Chapter Seven
Elgin Sweeper Co. Employees Clear a Path Toward Lean
Operations with Their Lean Enterprise System
Section III: Lean in Healthcare
Chapter Eight
Metamorphosis: Healthcare’s Ongoing Transformation
Chapter Nine
“The Calling:” St. Vincent Hospice
Index
