Supervision, International Edition

Erscheinungsjahr 2009
ISBN: 978-0-324-78883-9
Verlag: Cengage Learning EMEA

Buch, Englisch, 480 Seiten, Format (B × H): 213 mm x 251 mm, Gewicht: 863 g

Future and current supervisors discover the keys to reaching their full potential and inspiring those working for them to achieve their best with Cassidy/Kreitner's SUPERVISION: SETTING PEOPLE UP FOR SUCCESS, INTERNATIONAL EDITION. This much-anticipated text emphasizes the skills that are most important to succeed in today's new economy, including exceptional communication and training skills and extraordinary people skills. To support the book's underlying theme of setting people up for success, each chapter emphasizes the most effective strategies and techniques for becoming a highly effective supervisor. The reader gains a solid understanding of the vast responsibilities today's supervisors face and how to best approach these responsibilities, including the management of growing diverse and virtual teams. The book's clear presentation incorporates engaging interviews, intriguing case studies, and extensive real-world examples to demonstrate how supervisors can spend more time setting their people up for success and less time controlling and disciplining. A unique skills-based Supervisor's Toolkit contains checklists, communication logs, self-assessment tools, and other critical supervision resources the equip today's supervisor to achieve his or her personal best.

Autoren/Hrsg.

Kreitner, Bob (Anne Arundel Community College)

Cassidy, Charlene

Kreitner, Robert

Inhaltsverzeichnis

PART I: INTRODUCTION TO BUSINESS & SUPERVISION BASICS. 1. Business Basics and The Supervisor's Role. PART II: GETTING STARTED. 2. Leading Diverse and Virtual Teams. 3. Planning, Goal Setting, and Achieving Results. 4. Recruitment, Selection, and Retention. 5. Setting Your New Hire up for Success: Orientation. 6. Appraising and Rewarding Performance. PART III: THE KEYS TO SUCCESS: TRAINING, COACHING, CREATIVITY AND COMMUNICATION. 7. Training: Begin with the End in Mind. 8. Motivation and Coaching It's Okay to Have Some Fun! 9. Creating a Positive, Creative, and Productive Work. Environment. 10. Communication: Around the World in 60 Seconds. 11. Behavior in the Workplace: the Bad and the Ugly. PART IV: MANAGING RESOURCES LEGALLY AND ETHICALLY. 12. Staffing: Budgets, Schedules and Outsourcing. 13. Legal and Ethical Issues. 14. Information Systems, the Internet, and Technology. PART V: PEOPLE ARE AT THE HEART OF EVERY SUCCESSFUL ORGANIZATION GET TO KNOW YOURSELF AND YOUR PEOPLE. 15. It's All About People.

PART I: INTRODUCTION TO BUSINESS & SUPERVISION BASICS.
1. Business Basics and The Supervisor's Role.
PART II: GETTING STARTED.
2. Leading Diverse and Virtual Teams.
3. Planning, Goal Setting, and Achieving Results.
4. Recruitment, Selection, and Retention.
5. Setting Your New Hire up for Success: Orientation.
6. Appraising and Rewarding Performance.
PART III: THE KEYS TO SUCCESS: TRAINING, COACHING, CREATIVITY AND COMMUNICATION.
7. Training: Begin with the End in Mind.
8. Motivation and Coaching - It's Okay to Have Some Fun!
9. Creating a Positive, Creative, and Productive Work. Environment.
10. Communication: Around the World in 60 Seconds.
11. Behavior in the Workplace: the Bad and the Ugly.
PART IV: MANAGING RESOURCES LEGALLY AND ETHICALLY.
12. Staffing: Budgets, Schedules and Outsourcing.
13. Legal and Ethical Issues.
14. Information Systems, the Internet, and Technology.
PART V: PEOPLE ARE AT THE HEART OF EVERY SUCCESSFUL ORGANIZATION - GET TO KNOW YOURSELF AND YOUR PEOPLE.
15. It's All About People.

Über Autor(innen)

Cassidy, Charlene
Carlene M. Cassidy, founder of Anne Arundel Community College's Entrepreneurial Studies Institute, has more than 20 years of experience in business, management, and information systems. She has worked in a variety of industries, including health care, retail, computer information systems, and education. Prior to joining Anne Arundel Community College, Ms. Cassidy was a partner and Chief Operating Officer for a multi-million-dollar regional computer consulting firm and launched several start-ups. Ms. Cassidy is a frequent speaker at corporate events, conferences, colleges and universities.
Ms. Cassidy received the 2009 Entrepreneurship Faculty of the Year Award from the National Association for Community College Entrepreneurship and the Anne Arundel Community College Student Association's highest honor, the Distinguished Service Award. She was also the 2008 Faculty Advisor of the Year. She is a YWCA Tribute to Women in Industry Honoree and she has been included multiple times in the Who's Who Among American Teachers. In her spare time she serves on multiple non-profit boards of directors and committees. She has a Bachelor of Science Degree in Health Services Administration from Providence College and a Master of Science Degree in Information Systems and Telecommunications from Johns Hopkins University.

Kreitner, Bob
Robert Kreitner, Ph.D., is Professor Emeritus of Management at Arizona State University. After a 26-year career at ASU, Dr. Kreitner was named to the W. P. Carey School of Business Faculty Hall of Fame. Dr. Kreitner was born in Buffalo, New York. After a four-year enlistment in the U.S. Coast Guard, he attended the University of Nebraska-Omaha and has received the Alumni Association's Scholar-Athlete Award. Dr. Kreitner received bachelors and master's degrees in business from UNO and a Ph.D. in business from the University of Nebraska-Lincoln. Before ASU, Dr. Kreitner taught at UNO, UNL, Western Illinois University, and Thunderbird as well as Micronesia, Albania, and Switzerland. Dr. Kreitner has authored or co-authored seven textbooks, including management and organizational behavior books that lead their fields and have been translated into Spanish, French, Italian, and Mandarin Chinese.
Dr. Kreitner has consulted for clients including American Express, Ford Motor Company, SABRE Computer Services, Honeywell, Motorola, Amdahl, the Hopi Indian nation, State Farm Insurance, Goodyear Aerospace, Caterpillar, and U.S. Steel.