Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results

3. Auflage 2015
ISBN: 978-1-62656-229-5
Verlag: Berrett-Koehler Publishers

Buch, Englisch, 264 Seiten, Format (B × H): 155 mm x 233 mm, Gewicht: 466 g

In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented. This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement. This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.

Autoren/Hrsg.

Robinson, Dana Gaines

Robinson, Dana

Robinson, James C.

Phillips, Jack J.

Phillips, Patricia Pulliam

Phillips, Jack

Handshaw, Dick

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines

Über Autor(innen)

Dana Gaines Robinson is the founder and former president, and James Robinson the former chairman, of Partners in Change, Inc., a human resource consulting firm whose clients included Gillette, ING, Wachovia, and many others. They have received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD) and the Thought Leadership award from the ISA organization.Jack Phillips is Chairman, and Patricia Pulliam Phillips is president and CEO, of the ROI Institute, the leading source of ROI competency building, implementation support, networking, and research. Jack has also received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD), as well as many other honors.Dick Handshaw, President of Handshaw, Inc., is a consultant, speaker, author and champion for real innovation and quality in instructional design.