How trust is created lost and regained in commercial interactions
E-Book, Englisch, 240 Seiten
ISBN: 978-1-84481-975-1
Verlag: Cool Publications
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
How does the clustering of perceptions that surround a word everyone uses differently affect what we do in our personal, commercial and entrepreneurial lives?
Scholars and practitioners widely acknowledge trust's importance:
Trust makes cooperative endeavors happen
Trust is a key to positive interpersonal relationships
Trust becomes even more central and critical during periods of uncertainty due to organizational crisis
Trust is a central component in effective working relationships
Because trust is considered so vital, it has been studied extensively and we now have the data necessary to see how it works. How it can be created. How it is propagated across social networks. How it can be lost when things go dreadfully wrong and then how it can be regained.
If you work on the web. If you run any kind of business. If you’re a business leader. If you’re putting together any kind of tribe. If you’re interested in how to make your working relationships work more smoothly and your business function more effectively, this book will help.
David Amerland begins this book with an allegorical tale from which practical lessons are drawn and then dives deep into what makes trust happen and how we can use it to improve our business, professional and private lives.
Autoren/Hrsg.
Weitere Infos & Material
Introduction
The Tribe
Contact
Perception
Assessment
Connection
Commands Totem
Epilogue
The Trust Workbook
What is Trust?
The Value of Trust
Trust at Zero Acquaintance
The Five Flavors of Trust
Trust, Loyalty and Reputation
Losing and Regaining Trust
Trust Flow
The Web of Trust
Trust and the Social Network
The Future of Trust
Last Words
Bibliography