Hayes | Retail Security and Loss Prevention | E-Book | sack.de
E-Book

E-Book, Englisch, 270 Seiten

Hayes Retail Security and Loss Prevention


E-Book, Englisch, 270 Seiten

ISBN: 978-1-4832-9600-5
Verlag: Elsevier Reference Monographs
Format: PDF
 Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

RETAIL SECURITY AND LOSS PREVENTION is an invaluable reference for both retail and security professionals. Using step-by-step plans, this book helps the reader design and implement cost-effective loss control programs.
It details an easy-to-follow proven process.
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Weitere Infos & Material

1;Front Cover;1
2;Retail Security and
Loss Prevention;4
3;Copyright Page;5
4;Table of Contents;8
5;Dedication;6
6;List of Figures;12
7;Foreword;14
8;Preface;16
9;Acknowledgments;18
10;Introduction;20
11;Retail Security and Loss Prevention;22
12;Part I: Retail Risks: Problems and Solutions;24
12.1;Chaper 1. Employee Theft;26
12.1.1;EMPLOYEE ERROR AND WASTE;27
12.1.2;MERCHANDISE THEFT;27
12.1.3;CASH THEFT;29
12.1.4;MISCELLANEOUS BUSINESS ABUSE;33
12.1.5;PROPRIETARY INFORMATION;36
12.1.6;INVESTIGATING EMPLOYEE THEFT;37
12.2;Chapter 2. Managing Employee Honesty;40
12.2.1;PRE-EMPLOYMENT SCREENING;42
12.2.2;ACCESS/PROCEDURAL CONTROLS AND AUDITS;43
12.2.3;STORE/COMPANY ATMOSPHERE;45
12.3;Chapter 3. Vendor Theft and Error;48
12.3.1;RISKS;48
12.4;Chapter 4. Controlling Cargo Theft;52
12.4.1;SHIPPING;52
12.4.2;STAGING;53
12.4.3;LOADING;53
12.4.4;TRANSPORTING;54
12.4.5;RECEIVING;55
12.5;Chapter 5. Shoplifting;56
12.5.1;TYPES OF SHOPLIFTERS;56
12.5.2;SHOPLIFTING METHODS;57
12.5.3;DETECTION OF SHOPLIFTERS;58
12.5.4;SHOPLIFTING PREVENTION;58
12.5.5;FIVE STEPS TO FOLLOW PRIOR TO DETAINING A SUSPECT;61
12.5.6;WHEN SHOPLIFTING IS SUSPECTED;62
12.5.7;APPREHENDING THE SHOPLIFTER;63
12.5.8;DETAINING THE SHOPLIFTER;63
12.5.9;CIVIL ACTION;67
12.6;Chapter 6. Point-of-Sale Risks;70
12.6.1;BAD CHECKS;70
12.6.2;CREDIT CARD FRAUD;72
12.6.3;COUNTERFEIT CURRENCY;74
12.6.4;CURRENCY SWITCH;75
12.6.5;CONTAINER SWITCH;75
12.6.6;PRICE SWITCH;76
12.6.7;REFUND FRAUD;76
12.6.8;QUICK-CHANGE SCHEMES;77
12.7;Chapter 7. Miscellaneous Risks;80
12.7.1;ROBBERY;80
12.7.2;BURGLARY;83
12.7.3;BOMB THREATS;86
12.7.4;COUPON FRAUD;87
12.7.5;COMPUTER CRIME AND DATA LOSS;91
12.7.6;NATURAL AND CIVIL DISASTERS;92
12.7.7;CIVIL LIABILITY AND LITIGATION;93
13;Part II: Identifying and Prioritizing Risks;98
13.1;Chapter 8. Security Surveys;100
13.1.1;HISTORICAL DATA;101
13.1.2;ASSETS TO BE PROTECTED;102
13.1.3;SUMMARY;105
13.2;Chapter 9. Data Analysis;108
13.2.1;POSSIBLE AND PROBABLE FINANCIAL LOSS;108
13.2.2;ASSIGNING FINANCIAL IMPACT RATES;110
13.2.3;PROBABILITY OF INCIDENT OCCURRENCE;110
13.2.4;EXAMINING SECURITY DATA;111
13.2.5;ASSIGNING LOSS INCIDENT PROBABILITY RATE;112
13.2.6;PRIORITIZING RISKS;112
14;Part III: Designing and Implementing Prevention Programs;114
14.1;Chapter 10. Loss Prevention Program Design;116
14.1.1;BASIC PROGRAM FOCUS;116
14.1.2;RISK CONTROL COUNTERMEASURES;119
14.1.3;PROTECTION PROGRAM DESIGNS;122
14.1.4;THE PROTECTION PLAN;124
14.2;Chapter 11. People;126
14.2.1;IN-HOUSE EMPLOYEES;126
14.2.2;OUTSIDE PERSONNEL;131
14.3;Chapter 12. Programs;136
14.3.1;LOSS CONTROL POLICIES;136
14.3.2;LOSS CONTROL PROCEDURES;137
14.3.3;PROTECTION PROGRAMS;139
14.3.4;POLICY AND PROCEDURE MANUALS;143
14.3.5;TRAINING EMPLOYEES;143
14.3.6;FOLLOW-UP;144
14.4;Chapter 13. Security Systems;146
14.4.1;ACCESS CONTROL SYSTEMS;146
14.4.2;LIGHTING;148
14.4.3;ALARMS;149
14.4.4;EAS;153
14.4.5;CCTV;155
14.4.6;OTHER LOSS PREVENTION SYSTEMS;156
14.5;Chapter 14. Selecting Protection Equipment and Services;160
14.5.1;SPECIFICATIONS;160
14.5.2;BIDS;162
14.5.3;TESTING;163
14.5.4;NEGOTIATING THE CONTRACT;163
14.6;Chapter 15. Sample Protection Program;166
14.6.1;WHERE TO BEGIN;166
14.6.2;HOW TO PREPARE A LOSS CONTROL PLAN;167
14.7;Chapter 16. Implementing the Program;182
14.7.1;JUSTIFICATION OF THE CONTROL PROGRAM;182
14.7.2;TEAMWORK;184
15;Part IV: Testing and Follow-Up of the Loss Control Programs;186
15.1;Chapter 17. Auditing and Follow-Up;188
15.1.1;INSPECTIONS;189
15.1.2;EFFECTIVENESS ANALYSIS;190
15.1.3;DATA COLLECTION;190
15.1.4;INSPECTION/AUDIT REPORTS;190
15.2;Chapter 18. Inventories;192
15.2.1;RETAIL METHOD OF INVENTORY;192
15.2.2;THE INVENTORY PROCESS;193
15.2.3;INVENTORY TIPS;194
15.3;Chapter 19. The Future;196
15.3.1;INDUSTRY TRENDS;196
15.3.2;SUMMARY;198
16;Appendix 1: Sample Conflict of Interest Policy;200
17;Appendix 2: How-To Manual for Shoplifters;202
18;Appendix 3: Civil Recovery Laws;207
19;Appendix 4: Abbreviated Retail Security Survey;211
20;Appendix 5: Sample Completed Store Audit Report;214
21;Appendix 6: Sample Consulting Proposal;225
22;Appendix 7: Recommended Control Procedures;228
23;Appendix 8: Standard Operating Procedures—Sample Employee Investigation Policy;232
24;Appendix 9: Training Program Checklist;234
25;Appendix 10: Sample Loss Control Plan;239
26;Appendix 11: Sample Loss Prevention Inspection/Audit Report;244
27;Appendix 12: Security Resources;247
28;Appendix 13: Model Civil Recovery Statute;260
29;Appendix 14: Model Retail Theft Statute;261
30;Index;264

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