Remenyi / Money / Bannister The Effective Measurement and Management of ICT Costs and Benefits

Effective Measurement and Management of ICT Costs and Benefits
3. Auflage 2007
ISBN: 978-0-08-048875-2
Verlag: Elsevier Reference Monographs
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 408 Seiten

"This is a new and extensively updated edition of one of leading and authoritive books on the subject of IT costs and benefits. Since it was first published in the early 1990s, this book has established itself as the most comprehensive and complete approach to understanding the economics of how information is used to boost the efficiency or effectiveness of companies. The ideas in this book are used extensively in business, and the book is widely adopted and recommended at leading business schools around the world.

This book will show you:
How to use cost benefits analysis or business case accounting
How to use user satisfaction surveys and value for money studies
How to integrate IT benefit delivery into IT project management

This book covers a wide spectrum of IT cost and benefit solutions, ranging from business case accounting and user satisfaction studies right through to the business processes which need to be in place in order to ensure the effective measurement and management of IT costs and benefits. This book takes you through a basic understanding of the issues involved and onto the detail of how to perform the techniques required to measure and thus mange IT costs and benefits.

The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern. Top management have begun to insist that much more attention be paid to the economic aspects of information systems.

put the difficulties with IT benefits behind you
measure IT benefits and manage their delivery
know what measurement tools are available for the task

New to the third edition: The evolution of thinking in ICT costs and benefits, management instinct, the chapter on Identification and Treatment of ICT costs is replaced with a more thorough treatment of the subject, the chapter on Risk Analysis is expanded by 50% with new and latest thinking on the subject, new chapters on: ICT evaluation as a political act, and the evaluation of an outsourcing contract. Extensive revisions of the material through out bring the book up-to-date with the latest thinking and evaluation techniques complete with a number of suggested websites through out the book where more information about the subject may be found.

Covers all the practical aspects of business case accounting, ranking techniques and user information system surveys in connection with the effective measurement and management of IT costs and benefits
Identifies a basic framework to help you understand the economic and financial issues of information technology investment
Gives you evaluation concepts as well as several approaches to cost and benefit measurement
Provides you with an IT Assessment Metric (ITAM) - which allows you to measure your firms progress towards obtaining maximum value from information technology procured


* Gives you a basic framework to help you understand the economic and financial issues of IT investment
* Covers all practical aspects of business case accounting, ranking techniques, user information system surveys IT costs and benefits analysis
* Provides you with an IT Assessment Metric - allows you to measure your firms progress towards obtaining maximum value from information technology procured"

Autoren/Hrsg.

Remenyi, Dan

Money, Arthur

Bannister, Frank

Inhaltsverzeichnis

1;Cover;1
2;Copyright page;5
3;Contents;6
4;About the authors;12
5;How to use this book;14
6;Preface to the first edition;16
7;Preface to the second edition;18
8;Preface to the third edition;20
9;Foreword;22
10;Acknowledgements;24
11;Chapter 1 The evaluation of ICT investment – a 50 year odyssey;26
11.1;1.1 Introduction;28
11.2;1.2 The nature of evaluation;28
11.3;1.3 Evaluation in business performance;29
11.4;1.4 ICT evaluation;30
11.5;1.5 The first era in business computing;31
11.6;1.6 The second era in business computing;32
11.7;1.7 The third era in business computing;34
11.8;1.8 Some non-accounting approaches;36
11.9;1.9 The turn of the millennium;39
11.10;1.10 Some other ICT evaluation issues;40
11.11;1.11 Examining the timeline in more detail;41
11.12;1.12 Lessons learnt;45
11.13;1.13 Summary;46
12;Chapter 2 The elusive nature of ICT benefits;48
12.1;2.1 Introduction;50
12.2;2.2 Economics of information;50
12.3;2.3 The problems with ICT benefit measurement and management;51
12.4;2.4 Investment, value and economics;55
12.5;2.5 ICT investment as an asset;58
12.6;2.6 Processes, practices and people;59
12.7;2.7 People make ICT work;60
12.8;2.8 Primary stakeholders;60
12.9;2.9 The locus of responsibility;61
12.10;2.10 Summary;64
13;Chapter 3 The role of instinct in ICT benefits assessment;66
13.1;3.1 Introduction;68
13.2;3.2 A question of perspective;69
13.3;3.3 Some aspects of value;71
13.4;3.4 A taxonomy of techniques;73
13.5;3.5 Summary and conclusion;79
14;Chapter 4 The total ICT investment;82
14.1;4.1 Introduction;84
14.2;4.2 Why is it difficult to account for ICT equipment?;85
14.3;4.3 The importance of knowing what has been spent;86
14.4;4.4 The total cost of ownership (TCO);87
14.5;4.5 Establishing a framework;87
14.6;4.6 The amount invested in software assets;90
14.7;4.7 The amount invested in data assets;92
14.8;4.8 Intellectual capital;94
14.9;4.9 Summary and conclusion;97
15;Chapter 5 Costing ICT;100
15.1;5.1 Introduction;102
15.2;5.2 Background – a gap in understanding;103
15.3;5.3 A framework for looking at cost issues;104
15.4;5.4 Conceptual problems in ICT costing;105
15.5;5.5 Costing system weaknesses;111
15.6;5.6 Accounting policies;115
15.7;5.7 An ICT cost reference model;118
15.8;5.8 Summary;122
16;Chapter 6 Issues and techniques for ICT evaluation;124
16.1;6.1 Measuring business performance;126
16.2;6.2 When is performance measured or not?;128
16.3;6.3 The assessment of IT effectiveness;130
16.4;6.4 Purpose of the IT investment;132
16.5;6.5 Matching assessment to strategy;132
16.6;6.6 Different approaches to measurement;133
16.7;6.7 Intangible benefits;134
16.8;6.8 Specific methodologies;136
16.9;6.9 Classification of methodologies;143
16.10;6.10 Choice of evaluation methodology;146
16.11;6.11 Summary and conclusions;147
17;Chapter 7 ICT cost control;148
17.1;7.1 Introduction;150
17.2;7.2 An IT or IS department budget;150
17.3;7.3 Assumptions underpinning IS management;153
17.4;7.4 Situational audit;154
17.5;7.5 Future requirements – a strategic information systems plan;155
17.6;7.6 Methods for cost improvement;156
17.7;7.7 The commercialization of the IT department;158
17.8;7.8 Summary;159
18;Chapter 8 ICT business case accounting;160
18.1;8.1 Introduction;162
18.2;8.2 Concepts required for business case accounting;162
18.3;8.3 Pattern of costs;164
18.4;8.4 Sources of cost estimates;165
18.5;8.5 Business case accounting in practice;166
18.6;8.6 Cost displacement;166
18.7;8.7 Cost avoidance;170
18.8;8.8 Decision analysis – the value of information;171
18.9;8.9 Impact or time release analysis;173
18.10;8.10 Putting a financial estimate to intangible benefits;175
18.11;8.11 Transformate analysis;176
18.12;8.12 Ex-post investment evaluation;176
18.13;8.13 Processes for business case accounting or financial analysis;178
18.14;8.14 Deterministic analysis;179
18.15;8.15 Summary;181
19;Chapter 9 Risk analysis;182
19.1;9.1 Introduction;184
19.2;9.2 Using spreadsheets for risk analysis;187
19.3;9.3 Worked examples;191
19.4;9.4 Financial risk review process;198
19.5;9.5 Summary;199
20;Chapter 10 Evaluation of the IT function;200
20.1;10.1 A holistic approach to IT function evaluation;202
20.2;10.2 Goal-centred vs systems' resources;203
20.3;10.3 Tangible vs intangible benefits;204
20.4;10.4 User information satisfaction (UIS);205
20.5;10.5 A gap approach to measurement;205
20.6;10.6 A gap model applied to an office automation system;210
20.7;10.7 Basic results;215
20.8;10.8 Some implications arising from the analysis;215
20.9;10.9 Performance analysis;219
20.10;10.10 Factor analysis;222
20.11;10.11 Summary of findings;228
20.12;10.12 Analysing qualitative information;228
20.13;10.13 A multiple gap approach to measuring UIS;235
20.14;10.14 Using a questionnaire approach to measure IT effectiveness;246
20.15;10.15 Summary;247
21;Chapter 11 Ranking and scoring;248
21.1;11.1 Introduction;250
21.2;11.2 Five steps to evaluation;250
21.3;11.3 A spreadsheet system for overview evaluation;252
21.4;11.4 Summary;254
22;Chapter 12 Value for money and health checks;256
22.1;12.1 Efficiency and effectiveness studies;258
22.2;12.2 A value for money study;258
22.3;12.3 Setting up a value for money study;259
22.4;12.4 Detailed planning of the study;261
22.5;12.5 Analysing the results;264
22.6;12.6 A list of action points;267
22.7;12.7 A health check review (HCR) study;267
22.8;12.8 NCC HCR study;267
22.9;12.9 Summary;271
23;Chapter 13 Designing IT surveys for benefit measurement;272
23.1;13.1 Introduction;274
23.2;13.2 What is a survey?;274
23.3;13.3 Approaches to data collection;275
23.4;13.4 Sampling;277
23.5;13.5 Questionnaire design;284
23.6;13.6 Measurement scales;292
23.7;13.7 A guide to conducting a survey;294
23.8;13.8 Summary;296
24;Chapter 14 Evaluation and ABR project management;298
24.1;14.1 Introduction;300
24.2;14.2 The traditional approach;301
24.3;14.3 Moving away from the traditional approach;303
24.4;14.4 Active benefit realization;304
24.5;14.5 The evaluation process;304
24.6;14.6 The ABR pictures;309
24.7;14.7 Using the pictures;317
24.8;14.8 Summary;319
25;Chapter 15 Final thoughts;320
25.1;15.1 Introduction;322
25.2;15.2 No obvious methodology;323
25.3;15.3 Start with the high-level view;324
25.4;15.4 Know the purpose of the evaluation;325
25.5;15.5 Evaluation is never trivial or inexpensive;325
25.6;15.6 A tool kit;326
25.7;15.7 A change in culture;327
25.8;15.8 Summary and conclusion;327
26;Appendices;330
26.1;Appendix A: Glossary of terms;330
26.1.1;A;332
26.1.2;B;332
26.1.3;C;332
26.1.4;D;333
26.1.5;E;333
26.1.6;F;334
26.1.7;G;334
26.1.8;H;334
26.1.9;I;335
26.1.10;J;336
26.1.11;L;336
26.1.12;M;336
26.1.13;N;336
26.1.14;O;336
26.1.15;P;337
26.1.16;R;337
26.1.17;S;337
26.1.18;T;338
26.1.19;V;338
26.2;Appendix B: Acronyms;340
26.3;Appendix C: Financial measures used in cost benefit analysis;346
26.4;Appendix D: Factor analysis;352
26.5;Appendix E: Sample sizing scenarios;360
26.6;Appendix F: Measurement of IS effectiveness – a questionnaire;368
26.7;Appendix G: Active benefit realization – a questionnaire;376
26.8;Appendix H: Issues addressed in effectiveness surveys;384
26.9;Appendix I: Bibliography and reading list;388
27;Index;398
27.1;A;398
27.2;B;398
27.3;C;398
27.4;D;399
27.5;E;400
27.6;F;400
27.7;G;400
27.8;H;401
27.9;I;401
27.10;K;401
27.11;L;401
27.12;M;401
27.13;N;402
27.14;O;402
27.15;P;402
27.16;Q;403
27.17;R;403
27.18;S;403
27.19;T;404
27.20;U;404
27.21;V;404
27.22;W;404
27.23;Y;404