Buch, Englisch, 224 Seiten, Format (B × H): 139 mm x 209 mm, Gewicht: 220 g
Buch, Englisch, 224 Seiten, Format (B × H): 139 mm x 209 mm, Gewicht: 220 g
ISBN: 978-1-4221-6252-1
Verlag: Harvard Business Review Press
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Stop Trying to Delight Your Customers
Companies and the Customers Who Hate Them
The One Number You Need to Grow
Putting the Service-Profit Chain to Work
The Mismanagement of Customer Loyalty
CRM Done Right
Diamonds in the Data Mine
Want to Perfect Your Company's Service? Use Behavorial Science
Best Face Forward